If the purchased shoes size doesn’t match to your feet, in this case to have a replacement of the order, you should send an email to with the subject “Exchanges”. The e-mail must contain the order number, model, size of shoes to replace and the size required which suits better to your feet. You should also include the address for which the new product with the right size is to be despatched.

Once we receive your request for “Exchanges”, we will immediately contact you by phone or e-mail. SHOES.CAT is responsible for further shipping costs. The “Exchanges” will be applicable only if the payment devolution is already carried out and the product must be unused. Otherwise, the devolution will not be proceeded.

Do not hesitate to contact us by e-mail or phone [+34-651 51 42 97].